Everything you need once you're in.
The help center, the FAQ, the glossary and the technical documentation — and a person at the end of it if none of those settle it.
Not sure which one to open? The help center covers the basics. The FAQ goes further when you have a follow-up question. The glossary is just the words — what we mean by a term, nothing more. And the technical pages are for the engineer on your side who has to sign off on where the record lives.
Help center
Start with what people ask first — hold points, why a check won't close, the closeout package, who sees what, the tour, the trial, your own domain, and what happens to your record if you leave — then the rest of how the product works.
Glossary
The words the trade uses and the words Veristep uses, each defined the way we mean it — hold point, check, step, commissioning level, NCR, punch list, handover.
Technical documentation
For the engineer on the buyer's side: how the record is kept, how firms are kept apart, how the audit trail is sealed, how the AI assistants are fenced, how it is deployed and tested — with where to verify each.
Security & data
What's ready, what's optional, and what's still on the way — the readiness register, the subprocessors, and what leaves with you if you go.
Talk to a person
A short conversation with the people who built it. Questionnaires, contract questions, or a problem — this is the door.
Found a security issue? Report it privately to the contact in security.txt. Every report is investigated.