The contract questions, answered plainly.

What procurement asks after the demo. Where the honest answer is “in a program agreement” or “not yet”, it says that.

Support

Email, Monday to Friday, with a reply within one business day. A program agreement can name a faster target and a named contact. There is no phone queue and we do not pretend there is.

Implementation

A firm can be running its first project the day it signs up: the trial is the platform. The setup call (twenty minutes) seeds your discipline's templates and your first project. Importing an existing job is a CSV upload for rooms, people and machines, then the adoption sweep against the prior firm's manifest. A program rollout across several firms and sites is planned with us and written into the agreement.

Contract paper

The published terms of service and privacy policy cover the list-price plan. A customer or program agreement adds an MSA, a DPA and, where required, an SLA and an NDA. We sign yours or ours.

Invoicing

Platform fee monthly (or annually, two months free) in advance; project fees monthly in arrears for the months a project was active; net thirty. Card processing is not built yet — invoices are paid by bank transfer or check.

Data residency

Database, files and authentication on Supabase in AWS us-east-2 (Ohio); application on Vercel. Nothing stored outside the United States. Subprocessors are listed on the security page and you are told before the list changes.

Uptime

No uptime percentage is published or promised at list price; availability follows Vercel and Supabase, whose status pages are public. A written SLA is part of a program agreement.

Security review

Send your questionnaire. We answer every line from the readiness register — proven, built, opt-in, or not yet — and walk your reviewer through the code under agreement. No SOC 2 report exists today; the register says what is and is not in place.

Ownership of the record

Yours. Every record as CSV and every file leave as one archive on demand. We do not sell it, train on it, or show it to another customer.

Leaving

Cancel any time; the current paid term is not refunded. The workspace goes read-only, you have ninety days to export everything, and after two notices the tenant is closed. The append-only audit spine stays sealed and unreachable rather than deleted, by design.

Handover

A firm can hand a finished site to its owner inside the platform. The owner accepts under named terms and becomes the customer for that site; the firm keeps its sealed history. Written into the terms.