Buying Veristep
The contract questions.
What procurement asks after the demo, and where each answer stands: ready now, in a program agreement, or not yet.
- Support
- Email, Monday to Friday, with a reply within one business day. A program agreement can name a faster target and a named contact. There is no phone queue and we do not pretend there is.
- Implementation
- A firm can be running its first project the day it signs up: the trial is the platform. Your discipline's templates seed your first project the moment the workspace is made, and the Getting started guide covers the rest. Taking over a job already under way means uploading your rooms, people and machines from spreadsheets (CSV), then opening Take over a job: it lists every document each machine already owes, so you can check the prior firm's paperwork against it. A program rollout across several firms and sites is planned with us and written into the agreement.
- Contract paper
- The published terms of service and privacy policy cover the list-price plan. A customer or program agreement adds a master agreement (MSA), a data processing agreement (DPA) and, where required, a service level agreement (SLA) and an NDA. We'll sign yours or ours.
- Invoicing
- Platform fee and branded workspace monthly, or annually with two months free, in advance; project fees monthly in arrears for the months a project was active, at $495 each for the first four and less from the fifth ($445, $395, then $345 from the thirteenth). Pay by card from the Plan page, or, for an approved firm, by invoice on net thirty — card, ACH or bank transfer from the invoice itself. Each project-month line names the projects it covers.
- Data residency
- Database, files and authentication on Supabase in AWS us-east-2 (Ohio); application on Vercel. Nothing stored outside the United States. Subprocessors are listed on the security page and you are told before the list changes.
- Uptime
- No uptime percentage is published or promised at list price; availability follows Vercel and Supabase, whose status pages are public. A written SLA is part of a program agreement.
- Security review
- Send your questionnaire. We'll answer every line from the readiness register — proven, built, opt-in, or not yet — and walk your reviewer through the code under agreement. No SOC 2 report exists today; the register says what is and is not in place.
- Ownership of the record
- Yours. Every record as CSV and every file leave as one archive on demand. We do not sell it, train on it, or show it to another customer.
- Leaving
- Cancel any time; the current paid term is not refunded. The workspace goes read-only, you have ninety days to export everything, and after two notices it is archived — unopened, nothing deleted, kept two years. Reactivate for $495 and it is exactly as you left it. After the two years (or earlier at your written request) it is closed: files and access removed, the audit trail sealed and unreachable rather than deleted, by design.
- Handover
- A firm can hand a finished site to its owner inside the platform. The owner accepts under named terms and becomes the customer for that site; the firm keeps its sealed history. Written into the terms.